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Apr 2, 2018
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AMERICAN WOODMARK RANKS #1 IN CUSTOMER SATISFACTION SAYS J.D. POWER SURVEY

American Woodmark Ranks #1 in J.D. Power’s 2017 Kitchen Cabinet Satisfaction Study

WINCHESTER, Va., (August 4, 2017) – J.D. Power released the results of its 2017 Kitchen Cabinets Satisfaction Study℠, and American Woodmark came out on top, ranking number one in overall customer satisfaction. Specifically, American Woodmark performed the highest in three of the five factors: design features, ordering and delivery, and warranty and scored a close second on operational performance and price factors.

“Our teams work extremely hard every day to deliver great products and a superior experience to our customers,” said Perry Campbell, senior vice president of sales and marketing at AWC. “Earning the J.D. Power distinction is a recognition of the success of those efforts. We’re very proud of and thankful to our teams throughout the company who have contributed to building the products and enabling customer experiences that result in our successes every day.”

According to the study, kitchen cabinet manufacturers achieved significant year-over-year improvements in customer satisfaction. Overall satisfaction among kitchen cabinet customers increased to 817 (on a 1,000-point scale) from 797 in 2016. “Consumers see and use their kitchen cabinets probably more than most other purchases for the home,” said Greg Truex, senior director of the at-home practice at J.D. Power. “The pressure to make ‘the right decision’ can be relieved somewhat by salespeople who spend the proper amount of time with customers during the selection process. Combine that with getting the order right and delivering it on time will elevate customer satisfaction.”

The J.D. Power 2017 Kitchen Cabinet Satisfaction Study is based on responses from 2,645 customers who purchased kitchen cabinets within the previous 12 months. One conclusion is that satisfaction drives loyalty. Among delighted customers (overall satisfaction scores above of 901 and above), 72 percent say they “definitely will” repurchase the brand, compared with the study average of 35 percent. Additionally, 77 percent of delighted customers say they “definitely will” recommend the brand to others, compared with the study average of 42 percent.

“This year’s J.D. Powers study showed significantly higher scores overall by cabinet manufacturers.  This fact makes our winning the top award even more meaningful to us,” Campbell added.

The study also showed that ordering and delivery are most important to satisfaction which is significantly higher among customers whose salesperson explained the ordering process. Additionally, satisfaction is significantly higher among customers whose kitchen cabinets were delivered as ordered than among those whose delivery was not received as ordered. Further, satisfaction is significantly higher among those whose kitchen cabinets were delivered on the date promised than among customers whose cabinets were not delivered on the promised date.

American Woodmark Corporation manufactures and distributes kitchen cabinets and vanities for the remodeling and new home construction markets.  Its products are sold on a national basis directly to home centers, major builders and through a network of independent distributors.  The Company presently operates nine manufacturing facilities and seven service centers across the country.

J.D. Power is a global leader in consumer insights, advisory services and data and analytics. These capabilities enable J.D. Power to help its clients drive customer satisfaction, growth and profitability. Established in 1968, J.D. Power is headquartered in Costa Mesa, Calif., and has offices serving North/South America, Asia Pacific and Europe.

Mar 6, 2018
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New Grey Slate Shaker Cabinets Announce

BROOKLYN SLATE

This transitional door complements a range of styles from modern to vintage. With its bold and fresh look, this beautiful gray stain cabinet will leave a lasting impression.

  • Full overlay doors provide a seamless aesthetic
  • Soft close doors and drawers prevent slamming
  • Dovetail drawer craftsman construction
  • Full extension drawers ensure easy access
  • Solid wood cabinet box and drawers provide exceptional durability
  • Premium finish delivers a lifetime of beauty
  • Available with a full line of accessories and upgrades that add style and function

Also Available In

Bright White

Modern Gray

5 Year Warranty

Because we stand behind every cabinet we sell, all Kitchen Cabinet Distributors cabinets come with a five year, limited warranty.

Nov 29, 2017
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Kitchen Design for a Cook

ooks all over the world thrive in a well-equipped kitchen. Having a well designed, high functioning kitchen helps to open the door to new culinary possibilities; having the idea is one thing, the means to bring the idea into fruition is best. Here are a few kitchen design ideas centered on a cook-friendly environment.

For smaller kitchens, there are often little things you can do to enhance your kitchen design ideas to be more chef-accessible. Setting up work stations in your kitchen, keeping in mind your daily cooking tasks, you can make sure all your tools are within reach. A mini kitchen remodel like this allows you to keep focused on the cooking at hand with ease of efficiency.

Larger kitchen remodel projects often involve several appliance additions that will make your kitchen much more conducive to cooking lavish meals. Installing two ovens in your kitchen can save time by being able to simultaneously cook two dishes that call for different temperatures. Stacked or side by side are both options for how to incorporate them into your kitchen design ideas.

Convenience is key for a cook’s kitchen. Installing a filler faucet directly above the stove is great way to add efficiency to the boiling process. This is not necessarily an easy kitchen remodel project in terms of plumbing, but it will make sure that you never have to carry a pot full of water across the kitchen.

Warming drawers can be a great touch in your cook’s kitchen, but will likely need to be installed by a hired contractor. These drawers are great for keeping cooked and bake dishes warm until service time. They are usually disguised as storage space and don’t take up much room.

You don’t have to sacrifice your cooking needs for appealing kitchen design ideas. These cook-friendly options will have you mastering culinary creations in no time.

I like to write about Home improvement, education, and food. If you like my writing read more here: Kitchen Improved.

Article Source: http://EzineArticles.com/expert/Royce_Fabian_F_Mcknight/756748

Article Source: http://EzineArticles.com/5587833

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